Terms of Service

1. Introduction

Welcome to Pilates for She. By booking a class, purchasing a class pack or membership, or buying a product from us, you confirm that you have read, understood, and agreed to these Terms & Conditions ("Terms"). These Terms, together with our Privacy Policy and any signed waivers, form the legal agreement between you ("you," "your," "client") and Thriveon Wellness Pursuits Private Limited, operating as Pilates for She.

2. Definitions

3. Account & Access

To use our services, you may be asked to create an account or register via our website or authorized booking platform. You are responsible for maintaining the confidentiality of your login details. Your account is personal and non-transferable. All communication and bookings will be associated with the contact details you provide at registration.

4. Bookings & Payments

All classes, sessions, and memberships must be booked and paid for in advance. We currently accept payments through Razorpay, UPI, debit/credit cards, or other secure gateways listed on our website. Class spots are confirmed only after payment is received. Some specialized workshops or private sessions may require immediate payment at the time of booking. We do not accept cash payments at the studio.

5. Class Packs, Credits & Validity

6. Membership Plans

We may offer membership-based plans that provide time-bound or unlimited access to classes. Memberships are non-transferable and non-refundable. They begin from the date of activation. Sessions must still be pre-booked to guarantee a spot.

7. Private Sessions

Private one-on-one sessions are designed for personalized guidance and may include reformer or mat Pilates, assessments, or focused training. All private sessions must be booked in advance through our website or at the studio. Prices vary based on instructor and session type. Sessions are non-refundable but may be rescheduled with at least 6 hours' notice. Late arrivals beyond 10 minutes may lead to a shortened session without refund.

8. Cancellations, Late Arrivals & No-Shows

You may cancel or reschedule a class within the window specified at booking (typically 24 hours before class). Late cancellations or no-shows will result in the loss of that class credit. Please arrive 5–10 minutes early to prepare and settle in. Late arrivals may not be admitted once class begins.

9. Studio Access & Timings

Access to the studio is limited to scheduled class and session times. Please follow staff guidance, studio hours, and any posted safety or operational notices.

10. Minimum Age & Participation

Our programs are designed for adult women (18+). Minors (16–17) may participate only with parental consent and instructor approval. All participation is at your own risk.

11. Personal Belongings

We provide storage areas for your convenience, but Pilates for She is not responsible for the loss, theft, or damage of personal items.

12. Hygiene, Dress Code & Conduct

Grip socks are mandatory for all movement classes. Please silence mobile phones before class; recording or photography is not permitted. Only water is allowed beyond the reception area. Disrespectful or disruptive behavior may result in termination of membership or denial of access without refund.

13. Retail Products & Refunds

Retail items may be exchanged within 7 days if unused and in original packaging. Refunds are only for manufacturing defects or incorrect items.

14. Pricing & Changes

We reserve the right to update pricing, class schedules, and packages at any time. Pre-purchased class packs or memberships remain valid at their original price until expiry.

15. Intellectual Property

All content, including class formats, brand materials, photographs, and website content, is owned by Thriveon Wellness Pursuits Private Limited.

16. Termination

We reserve the right to suspend or terminate access to our services if you breach these Terms or engage in conduct that violates the studio's code of respect and safety.

17. Force Majeure

We are not responsible for delays or interruptions caused by events beyond our control.

18. Waiver & Liability

Participation is voluntary and at your own risk. By attending, you acknowledge you have consulted your physician where appropriate.

19. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

20. Contact Us