Entity Name: Thriveon Wellness Pursuits Private Limited ("we," "our," "us")
Operating As: Pilates for She
Website: www.pilatesforshe.com

Overview

At Pilates for She, our goal is to offer every woman a flexible and empowering experience. We understand that plans can change, and this policy explains how cancellations, reschedules, and refunds work across our in-studio classes and retail purchases.

1. Class Bookings & Cancellations

All classes and sessions must be booked and paid for in advance
You may cancel or reschedule a class within the permitted window (prior to the 24 hours window before class start time)
Late cancellations or no-shows will result in the class credit being marked as used
When cancelled within the valid notice period, the session will be credited back to your account for future use — not refunded in cash
Credits can be used for future bookings within their validity period but cannot be transferred or exchanged

2. Memberships & Class Packs

All class packs and memberships are non-refundable once purchased
Unused sessions or credits expire after their validity period
Extensions or pauses are only granted in exceptional cases (e.g., medical reasons) and at the management's discretion

3. Private Sessions

Private sessions may be rescheduled with a minimum of 6 hours' notice
Late arrivals beyond 10 minutes may lead to a shortened session without refund
All private session payments are non-refundable once booked

4. Retail Purchases

Retail items can be exchanged within 7 days if unused and in original packaging
Refunds are available only for manufacturing defects or incorrect items delivered
Hygiene products such as grip socks and bottles are non-returnable
Approved refunds will be processed to the original payment method within 7–10 working days

5. Workshops, Events & Special Programs

Workshops and limited-time events are non-refundable, but may be rescheduled or transferred if requested at least 24 hours before the scheduled time
Once the event has begun or materials have been accessed, no cancellations or refunds are possible

6. Technical Issues & Duplicate Payments

In the event of a technical glitch or duplicate transaction, email hello@pilatesforshe.com with proof of payment. Verified duplicate or failed transactions will be refunded to your original payment method within 7–10 working days.

7. How to Request a Refund or Exchange

Contact hello@pilatesforshe.com with your full name, contact number, order/booking ID, and details. Support will review requests within 3–5 working days.

8. Policy Updates

We may update this policy; the latest version will be on our website.

Contact us: hello@pilatesforshe.com
For any questions regarding refunds, cancellations, or exchanges.

Refund Policy